Help
- Learning Manager
- My Learning
- My Learning Plans
- My Learning Subscriptions
- My Transcripts
- Learning Catalog
- Shopping Cart
- Free Activation
- How to Buy Microsoft E-Learning Products
- Account History
- What is Learning Manager?
- What is new in Learning Manager?
- Do I need to sign in to use Learning Manager?
- How can I sign in to Learning Manager?
- What happens if I do not sign in to Learning Manager?
- What are cookies?
- Why does Learning Manager require cookies?
- Will my personal information be secure? What will Microsoft do with my personal information?
- How can I quickly return to the Web pages that I have already visited in Learning Manager?
- How can I return to Learning Manager?
- How can I view the Learning Web site in a different language?
- How can I get support?
Learning Manager is a personal workspace on Microsoft.com that can help you find, acquire, consume, and manage learning resources, such as e-learning, Microsoft Press books, exams, and certifications. You can use Learning Manager to access the following learning platform features:
- My Learning: Provides a central location where you can track and quickly access the learning resources that interest you.
- Learning Catalog: Lists learning resources that are grouped by Microsoft products or technologies, subject areas, certifications, audience, and resource type. You can view learning resources that are new, free, and best sellers.
- Learning Plans: Lists the learning resources for you to complete to meet your learning goals.
- My Learning Subscriptions: Lists the learning resources that you purchased and activated, as well as the resources that have expired.
- My Transcripts: Lists the learning resources with progress of 100 percent.
- My Completed Products: Lists the learning resources that you have marked as completed.
Microsoft previously launched Learning Manager where you can access learning resources, view a list of learning resources, and purchase learning resources directly from Microsoft, from 26 countries across the globe in your local currency.
The latest release of Learning Manager in June 2007 includes the following new features:
- My Learning Collection: A group of learning resources that you select.
- Learning Plan: A collection of learning resources that help you achieve your specific learning goals. You can customize your Learning Plans by using your assessment score to select the appropriate learning resources.
- My Learning Subscriptions: A group of purchased and activated learning resources that you have added to My Learning. The learning resources that have expired are also displayed.
- My Transcripts: A group of learning resources that have a progress of 100 percent.
- My Completed Products: A group of learning resources that you have marked as completed.
Note In the earlier version of Learning Manager, My Completed Products was known as My Achievements.
- Filtered Lists of the Catalog: A group of learning resources categorized as New, Free, and Best sellers.
Do I need to sign in to use Learning Manager?
No. You can use Learning Manager without signing in. However, some functionality might not be available until you sign in. For example, although you can add learning resources to My Learning or ShoppingCart without signing in, you must sign in to access or buy these learning resources. Similarly, you will not be able to take assessments or see any assessment scores
For more information, seeWhat happens if I do not sign in to Learning Manager.
You can use your Microsoft Windows Live ID credentials (e-mail and password) to sign in to Learning Manager.
If you have ever signed in to any site or service that displays Microsoft Passport Network or Windows Live ID, you may already have credentials for the Windows Live ID sites and services. If you do not have Windows Live ID credentials, go to thePassport Network Web pageto sign up and create your credentials.
When you use Learning Manager without signing in, your Learning Manager information is saved in a cookie that is stored on your computer. This cookie may include information such as the list of learning resources that you added to My Learning or Shopping Cart. If you delete the cookies on your computer, all your Learning Manager information will be lost.
When you sign in, your My Learning information is saved as part of your learner profile on the Microsoft Learning Manager.
Cookies are very small text files that are created on the hard disk of your computer by a Web server. When you return to a Web page, your browser sends the information that is stored in the cookie to the Web server. The Web server then uses this information to identify you and customize the Web site with the preferences that you selected during your last visit to the Web site. For more information about cookies, view the Microsoft.com Cookies FAQ.
Why does Learning Manager require cookies?
Learning Manager requires cookies to store your information when you are not signed in. This information may include the list of learning resources that you added to My Learning or Shopping Cart. As soon as you sign in, your information is moved from the cookies to be stored as part of your profile in Learning Manager.
Microsoft is committed to protecting your privacy. All information is stored and used in comliance with the Microsoft Privacy Statement. If you are a Microsoft Certified Professional (MCP), your information is also stored and used in comliance with the Microsoft Certified Professional and Microsoft Certified Trainer Programs Privacy Statement.
You can conveniently return to any of the Web pages that you have previously visited in Learning Manager by clicking the breadcrumb navigation at the top of your current page. The breadcrumb serves both as an indicator of the current Web page location and as a shortcut to Web pages that you previously browsed.
As you browse through Learning Manager, the breadcrumb continues to extend and every value in the breadcrumb becomes an active hyperlink to a specific page in Learning Manager. The breadcrumb navigation saves you the effort of repeatedly clicking the Back button in your browser.
Microsoft Learning Web sites provide a link to Learning Manager in the left navigation.
How can I view the Learning Manager Web site in a different language?
By default, the Learning Web site is displayed in the language set for your browser. For example, if the default language of your browser is French, the Learning Manager Web site is displayed in French. However, the language of your browser is not supported by the Learning Web site, it displays in English. You can change the language of the Learning Web site by selecting it from the supported languages in the top navigation. You can also view the Web site in a different language from a referring site, for example, if you browse to the Learning Web site from microsoft.com/France by clicking a link, the site will display in French if it supports that language. If you browse to Learning Manager Web site from a referring site of a language that the Learning Manager Web site does not support, the Web site will be shown in English by default. At any time, you can change the language settings, and you will be able to view the Web site in the selected language on subsequent visits.
If you could not find answers to your questions in Learning Manager Help, contact one of the Microsoft Regional Service Centers (RSCs). RSCs are Microsoft support centers that help address any queries that are related to training, certification, or programs. To locate an RSC in your region, view the Microsoft Help and Support Web page.
- What is My Learning?
- How is My Learning helpful?
- How is My Learning Collection organized?
- What learning resources can I add to My Learning?
- How can I add learning resources to My Learning?
- How are learning resources grouped in My Learning?
- How can I sort learning resources within their groups in My Learning?
- What does the Status column mean in My Learning?
- How can I view my progress on learning resources?
- What actions can I perform on a learning resource that I add to My Learning?
- How can I mark that I have completed a learning resource?
- Where can I see learning resources that I have marked as completed?
- How can I quickly return to Web pages that I have already visited in My Learning?
- How can I browse learning resources or learning content in a language other than English?
My Learning is a personal workspace in Learning Manager where you can add and access learning resources such as Learning Plans, classroom training, e-learning, e-reference, articles, Microsoft Press books, exams, and certifications that are provided by Microsoft to help enhance your knowledge and skills. My Learning contains preconfigured learning filters such as My Learning Plans, My Learning Subscriptions, My Completed Products, and My Transcripts to help you locate learning resources quickly and easily. The preconfigured My Learning lists that include My Learning, My Learning Plans, My Learning Subscriptions, My Completed Products, and My Transcripts are collectively referred to as My Learning Collections. For more information, seeHow is My Learning Collection organized?
By using the My Learning workspace, you can:
- Save learning resources that interest you.
- Start online resources that you purchase or that are available for free.
- View details about learning resources.
- Register for classroom training and exams.
- Group learning resources by type or by Learning Plan.
- Sort learning resources within groups.
- Move learning resources that you complete to My Completed Products.
- Delete learning resources.
My Learning is a central location where you can track and quickly access the learning resources that interest you after you add them to My Learning. When you visit the Learning Manager Web site for the first time, you do not have any learning resources in My Learning. You can add learning resources by clicking the Add to My Learning button in Learning Catalog. For information about the types of resources that you can add to My Learning, see What learning resources can I add to My Learning. Online products that you purchase or activate are automatically added to My Learning. On subsequent visits, you can view your learning resources in groups such as books,classroom training, e-learning, and e-reference. When you complete learning resources, they are moved either automatically or manually toMy Completed Products.
To help you browse through learning resources easily and systematically, My Learning Collection is organized into the following sections:
- My Learning: Lists all learning resources that you have added
- My Learning Plans: Lists the learning resources for you to complete to meet your learning goals
- My Learning Subscriptions: Lists the learning resources that you purchased and activated, as well as the resources that have expired
- My Completed Products: List the learning resources that you have completed
- My Transcripts: Lists the learning resources with progress of 100 percent. My Transcripts is available only when you have 100 percent progress on a learning resource.
You can add the following types of learning resources to My Learning:
- Books: Microsoft Press books.
- Classroom training: Includes classroom training, workshops, and clinics.
- E-Learning: Includes Microsoft E-Learning collections, courses, workshops, and clinics.
- E-Reference: Includes e-reference titles or libraries.
- Exams: Microsoft Certification exams.
- Learning Plans: A set of learning resources that help you achieve a goal, such as preparing for an exam or obtaining training to perform a specific project.
When you browse the Catalog, click the Add to My Learning link to add the resource to My Learning. When viewing the product detail page, click the Add to My Learning button to add the resource to My Learning.
Figure 1. The Add to My Learning button
For more information, see My Learning Overview.
Learning resources are grouped in My Learning based on their type, which includes Learning Plans, articles, books, certifications, classroom training, e-learning, e-reference, and exams.
You can sort learning resources within their groups in My Learning by clicking any one of the following options in the Sort by list:
The Status column in My Learning indicates your progress for each learning resource that you add to your My Learning workspace. After adding the resources, the status varies for different types of resources:
- In-Progress: When you purchase e-learning, e-reference, or an offer resource and your purchase is being processed, the status of the resource is displayed as In Progress. After your request is fulfilled, the status for your resource will change to "Not Started" and you can access the resources that you purchased.
- Not Started: When an e-learning or e-reference resource is available to you but you have not yet started using it, the "Not Started" status is displayed.
- % Complete: When you complete part of an e-learning course, the percent of that course that you have completed is displayed.
- Completed: When you complete a learning resource of any type, and mark it as Completed, you can view it under My Completed Products, where the status is displayed as "Completed."
You can view your progress on learning resourcesby viewing the Status column in My Learning. You can also sort learning resources based on their status. The Progress column in My Learning Subscriptions also shows you the progress in percents.
Based on the type of learning resource that you add to My Learning, you can perform the following actions:
- Purchase: Purchase e-learning or e-reference resources.
- Activate subscription: Subscribe to learning resources.
- View: View an article or view details about all learning resource types, except Learning Plans.
- Start: Start e-learning or e-reference resources.
- Select: Select learning resources for a Learning Plan.
- Remove: Remove learning resources from My Learning.
- Mark as Completed: Mark that you have completed a resource. This moves the resource to My Completed Products.
To perform any of these actions, click the corresponding link in the Action column for the learning resource.
You can mark that you have completed a learning resource by clicking the Mark as Completed link in the Action column for a learning resource that is displayed in My Learning Collection.
After you mark a learning resource as completed, it automatically moves to My Completed Products. Click the My Completed Products link on the My Learning page to view a list of completed learning resources.
Note You can reverse the completion of a learning resource in My Completed Products by clicking the Mark as Not Completed link in the Action column for a learning resource.
You can conveniently return to any of the Web pages that you have previously visited in My Learning by clicking the breadcrumb navigation that is at the top of your current page. The breadcrumb serves both as an indicator of the current Web page location and as a shortcut to Web pages that you have previously browsed.
As you browse through My Learning, the breadcrumb continues to extend and every value in the breadcrumb becomes an active hyperlink to a specific page in My Learning. The breadcrumb navigation saves you the effort of repeatedly clicking the Back button in your browser.
The breadcrumbs that are included in My Learning are:
- My Learning > My Learning Plans
- My Learning > My Learning Subscriptions
- My Learning > My Transcripts
- My Learning > My Learning
In My Learning, the breadcrumbs are displayed in the default language for your browser. For example, if German is the default language for your browser, all the My Learning breadcrumbs are displayed in German.
To view learning resources or learning content in other languages, select the language that you want from the Choose Language section on the My Learning page.
- What is My Learning Plans?
- How is My Learning Plans helpful?
- How can I access My Learning Plans?
- What does my assessment score include?
- How can I view my assessment scores?
- What does the My Learning Plans resource list include?
- Why can I not proceed to the next step in My Learning Plans?
- How can I complete a step in a Learning Plan?
- How can I change the status of a Learning Plan?
- What actions can I perform on learning resources that are in My Learning Plans?
My Learning Plans is a collection of Learning Plans that you added to My Learning. A Learning Plan is a collection of learning resources that are designed to provide training on a specific skill. It provides step-by-step guidance on a particular subject.
My Learning Plans provide a step-by-step learning process to help you acquire knowledge about a particular subject. A Learning Plan contains:
- Learning Plan Description: Describes the Learning Plan and the subject that it covers. It also informs you about how to advance from one step to the next.
- Assessment Score: Displays the results of the score that you receive after you take an assessment. You must log on to the Learning Manager to view your scores.
- Recommended and Optional Resources List: Displays a list of recommended resources that are related to the subject of the Learning Plan. When the status of all recommended resources in a Learning Plan is Achieved, the entire Learning Plan is considered Achieved. A Learning Plan also has optional resources. These resources do not affect the status of your Learning Plan.
- Equivalent Resource List: Displays the equivalent alternative learning resource or resources that are included in each step. You must complete any one of the equivalent resources before you can move to the next step.
A Learning Plan for a subject can contain multiple Learning Plans. You can access a Learning Plan by clicking the My Learning Plan link on the My Learning page. To complete a master Learning Plan, you need to complete all Learning Plans that are contained within it.
A Learning Plan may have a related assessment that you can use to test your knowledge on the subject that the Learning Plan covers. You can take Learning Plan assessments at any time and as many times as you want. The score for the last assessment that you completed is displayed in your Learning Plan.
If your Learning Plan has a related assessment, you can view your assessment score on the My Learning Plans page
A Learning Plan is a list of learning resources that are designed to train you on a particular subject. There are two types of Learning Plan resource lists:
- Recommended List: A group of learning resources that are vital for a target subject area. Each Learning Plan includes one or more learning resources in the recommended list. Your Learning Plan may also include equivalent resources. If you complete any of the equivalent resources, your Learning Plan is considered complete.
- Optional List: A group of learning resources that supplement the recommended resources for a target subject area. The optional list is displayed after the recommended list and is not essential for you to complete a Learning Plan.
The recommended list in My Learning Plans displays learning resources either in a random order or in a specific order. If the list is in a random order, you can access the learning resources in any order that you want. If the list is in a specific order, you must complete the learning resources in that order. This list can follow a strict order or an open order. If the list follows a strict order, you can proceed to the next step only after you complete the previous learning resource or your assessment score is more than the required minimum assessment score.
You can complete a step in your Learning Plan by completing the recommended resources for that step or by getting an assessment score that is more than the required minimum. Each step may also include equivalent learning resources. If you complete any of the equivalent resources, the entire step in the Learning Plan is considered complete.
Learning Manager automatically sets and updates the status of your Learning Plan based on the completion status of the learning resources and assessments. The status of your Learning Plan is Not Achieved if you have not completed one or more recommended resources that are in your Learning Plan. The status of your Learning Plan is Achieved if you have completed all the recommended resources that are in your Learning Plan. If a step in your Learning Plan recommends completion of another Learning Plan, and requires a passing score from an Assessment, the status is only Achieved after the passing score is achieved.
When you complete an equivalent resource, the entire step that the equivalent resource is associated with is considered complete.
Note A Learning Plan might include a hyperlink and description of a prize for completion. The link will take you to the Web page where you can receive the Completion Award.
Based on the type of learning resource, you can perform the following actions:
- Mark as Completed: Mark the completion of learning resources to move them to My Completed Products
- Add to My Learning: Add the learning resources to My Learning
- What is My Learning Subscriptions?
- How can I view My Learning Subscriptions?
- How can I sort learning resources in My Learning Subscriptions?
- How can I start free e-learning courses from My Learning Subscriptions?
- What actions can I perform on learning resources that are in My Learning Subscriptions?
My Learning Subscriptions is a group of purchased and activated learning resources that you have added to My Learning. The learning resources that have expired are also displayed.
You can view the My Learning Subscriptions page by clicking the My Learning Subscriptions link on the My Learning page. This link displays the number of learning resource that you have added to My Learning Subscriptions.
You can sort learning resources that are in My Learning Subscriptions by clicking any one of the following options in the Sort by list:
- Title
- Status
- Progress
- Expiration date
- Action
To start free e-learning courses from My Learning Subscriptions:
- Locate the course on the My Learning Subscriptionspage, and then click the corresponding link to go to the product detail page.
- On the Content tab, click Begin to start your free e-learning course.
Note The Content tab is displayed only if you are signed in to Learning Manager with your Windows Live ID.
You can perform the following action on the My Learning Subscriptions page:
- View details: View details about learning resources
- Start: Start free e-learning resources
- Change status: Mark the completion of learning resources
- Sort: Sort learning resources by title, status, progress, expiration date, and action
- What is My Transcripts?
- How can I view My Transcripts?
- How can I sort learning resources that are in My Transcripts?
My Transcripts is a group of learning resources that have a progress of 100 percent.The learning resources are automatically displayed in My Transcripts when the progress is 100 percent
You can view the My Transcripts page by clicking My Transcripts link on the My Learning page. You must sign in to Learning Manager with your Windows Live ID to view the My Transcripts page. My Transcripts link will be available to you only if there are resources in My Transcripts.
You can sort learning resources that are in My Transcripts by clicking any one of the following options in the Sort by list:
- Title
- Type
- Progress
- Completion date
- Action
- What is Learning Catalog?
- What is a Catalog List?
- How is a Catalog List helpful?
- What criteria can I use to generate a Catalog List?
- What information can I get from a Catalog List?
- How can I view a Catalog List in different languages?
- What actions can I perform on learning resources that are displayed in a Catalog List?
- What categories can I view in a Catalog List?
- How can I view a Catalog List based on categories?
- What actions can I perform on a Catalog List based on categories?
- Which learning resources are available in Learning Catalog?
- Why can I add only some learning resources to Shopping Cart?
- How can I find a particular learning resource in Learning Catalog?
- How can I sort learning resources in Learning Catalog?
- What happens if I click multiple Catalog Filters in Learning Catalog?
- How can I search for learning resources within Learning Catalog?
- How can I search for learning resources across multiple languages?
- How can I revisit the results for a search that I have already performed?
- How can I add learning resources from Learning Catalog to My Learning?
- How can I add learning resources from Learning Catalog to Shopping Cart?
- How can I quickly return to Web pages that I have already visited in Learning Catalog?
- What if my country/region is not in the Select your country/region list?
Learning Catalog is a comprehensive collection of learning resources that are available on various Microsoft Web sites, including Microsoft Learning, TechNet, and MSDN. In Learning Catalog, you can browse through learning resources based on their type, their relevance for a certification, or the Microsoft technology that they address.
When you find the resources that are important to you, you can perform the following actions:
- View details about learning resources.
- Add learning resources to My Learning.
- Purchase learning resources by adding them to Shopping Cart.
Note To purchase learning resources from Learning Catalog, ensure that you have a credit card with a billing address that is in the same country/region that you selected in the Select your country/region list.
A Catalog List is a collection of learning resources that are included in Learning Catalog. You can view a Catalog List for vital information such as title, description, resource image, published date, and price for a learning resource. It also enables you to browse through learning resources, add learning resources to My Learning, activate free e-learning courses, and add purchasable resource to Shopping Cart.
You can customize a Catalog List by using catalog filters and catalog language selection.
A Catalog List helps you easily locate and add learning resources to My Learning by providing vital information such as title, description, image, publish date, and price for each learning resource. You can use the following features in a Catalog List to quickly locate the required learning resources:
- Category related list: View learning resources for a specific category.
- List sort: Sort learning resources by type of resource, title, price, and published date.
- List pagination: Go to a specific page in the Catalog List by clicking a link for page number or by typing the number in the Go to Page box and clicking the Go button.
- Localized list: View a list of learning resources that are localized in Spanish, German, French, and Japanese.
You can generate a Catalog List based on the following criteria:
- Catalog Language: You can view a list of learning resources for five different languages - English, Japanese, French, German, and Spanish. However, a Catalog List displays learning resources for only one language at a time.
- Category Filter: You can view a list of learning resources based on categories. When you select more than one category, only those learning resources that belong to all selected categories are displayed in the Catalog List.
Note A Catalog List displays 20 learning resources at one time.
A Catalog List provides the following information about each learning resource that is in the list:
- Type and Icon
- Title as a hyperlink to the learning resource detail page
- Description
- Image that is associated with the learning resource
- Featured Resource icon
- Date when the resource was published
- Purchasable Resource Price if the resource is purchasable through Learning Manager
You can view a Catalog List in different languages by using the catalog language selection feature. To view a catalog in a particular language, you need to select the language in the Available Catalog list that is displayed on the Learning Catalog page. Currently, you can view a Catalog List in English, Japanese, French, Spanish, and German.
Note Thelearning resources in Learning Catalog are displayedin thelanguage that you select for your browser. For example, if you intend to view the learning resources in the English language and your browser language is set to Spanish, the English-language catalog will display the learning resources in Spanish language.
You can perform the following actions on learning resources that are displayed in a Catalog List:
- View a catalog in your language
- Select a price currency denomination and tax rules to apply at checkout
- Sort a Catalog List by type, title, price, and publish date
- View an image for a learning resource and resource type
- View the description for each resource
- View the price and discounted price for a learning resource
- Add learning resource to My Learning Collection
- Access free learning resources
- Add learning resources to Shopping Cart
You can view a Catalog List for predefined categories such as new, free, promotional, and featured resources on the Learning Catalog page. These categories can help you quickly access some preselected learning resources.
You can view a Catalog List based on categories as separate sections on the Learning Catalog page.
A Catalog List based on categories enables you to:
- View a promotions list
- View free products
- View all new products
- View French products that are new
Learning Catalog lists learning resources that are available on various Microsoft Web sites, including Microsoft Learning, TechNet, and MSDN. These resources include articles, Microsoft Press books, Learning Plans, exams, certifications, classroom training, e-learning, and e-reference.
You can add only those learning resources to Shopping Cart that have an Add to Cart button, which are currently limited to only Microsoft E-Learning products. You cannot add other types of learning resources to Shopping Cart because Microsoft sells resources only through partners and resellers.
All learningresources in Learning Catalog are grouped into one or more categories. For example:
- Microsoft Technology: Lists all learning resources grouped by the Microsoft product that they address.
- Learning resource type: Lists all learning resources grouped by their type, such as books, certifications, or e-learning. This category includes all the available resources, regardless of whether they are a part of a Learning Plan.
- Subject: Listsall learning resources grouped by the domain
- Audience: Lists all learningresourcesgrouped by their intended audience
You can Browse learning resources by category or you can SearchLearning Catalog for a specific word, phrase, or course number. You can also select multiple category filters from the category groups.
You can sort learning resources in Learning Catalog by using Catalog Filters. Catalog Filters enable you to find and access specific learning resources. These filters can help you narrow the list of resources to include only those resources that are of interest to you. You can select multiple categories to sort learning resources.
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If you click multiple Catalog Filters, the Catalog List only displays learning resources that belong to all the categories that you selected in the Catalog Filters. It is recommended that you click only one Catalog Filter to increase the scope of your search results.
You can search for learning resources within Learning Catalog by using the Search feature. Search allows you to find specific learning resources when you type related keywords. You can search the entire collection of learning resources or you can search within the current Catalog List. The keywords that you type are matched against title, descriptions, and product number for the learning resource. You can search for learning resources within only one language at a time.
You cannot search for learning resources across multiple languages.
To revisit the results for a search that you have already performed, you can bookmark the search results.
To add learning resources from Learning Catalog to My Learning:
- Browseto the relevant category of the learning resources that you want to add to My Learning or Search for a specific word, phrase, or course number.
- Click the Add to My Learning button at the bottom of the page.
A confirmation message is displayed at the bottom of the Learning Catalog page, and the check boxes for the learning resources that you added are disabled.
You can continue browsing through Learning Catalog or perform another search.
To add a learning resource from Learning Catalog to Shopping Cart:
- Ensure that your country/region is selected in the Select your country/region list.
- Find to the relevant category for the learning resource that you want to purchase.
NoteLearning resources that are available for purchase have an associated price, and an Add to Cart button is displayed next to the resource name.
- For each learning resource that you want to purchase, click Add to Cart.
- After you click Add to Cart,In Cart is displayed and you will see a confirmation message at the bottom of the Learning Catalog page. In addition, the check box for the learning resource that you added will be disabled.
You can conveniently return to any of Web pages that you previously visited in Learning Catalog by clicking the breadcrumb navigation at the top of your current page. The breadcrumb serves both as an indicator of the current Web page location and a shortcut to Web pages that you previously browsed.
As you browse through Learning Catalog, the breadcrumb continues to extend and every value in the breadcrumb becomes an active hyperlink to a specific page in Learning Catalog. The breadcrumb navigation saves you the effort of repeatedly clicking the Back button in your browser.
There are some countries from which users cannot currently purchase learning resources from Learning Catalog. If your country or region is not listed, you can click Rest of the World in the list to access the learning resources that are available for free from Learning Catalog.
- What is Shopping Cart?
- What do I get when I purchase a Microsoft E-Learning product?
- How can I view my Shopping Cart page?
- How can I remove a learning resource from Shopping Cart?
- How can I view prices in my country/region's currency?
- How can I use my discount voucher?
- What is the difference between discount codes and access codes?
- Why is the tax not calculated in Shopping Cart?
- How can I view other resources that are related to the learning resources in my Shopping Cart?
- How long do items remain in Shopping Cart?
- What is the Safe Shopping Guarantee?
- Can I purchase e-learning for someone else?
- Can I purchase e-learning products tax-free?
Shopping Cart is a personal workspace where you can add the learning resources that you intend to purchase from Microsoft. For each learning resource that is available for purchase (called items), the Learning Catalog page displays an Add to Cart button that you can click to add the resource to your Shopping Cart workspace. Currently, you can add only Microsoft E-Learning products to Shopping Cart.
You can perform the following tasks in Shopping Cart:
- Review added items and their prices.
- Purchase items in your local currency, by selecting your country/region.
- Remove items that you no longer want to purchase.
- Continue shopping to add more items.
- Type a discount voucher code to receive a discount on items that you purchase.
Note For Microsoft to provide you with the best shopping experience, ensure that you have a credit card with a billing address that is in the country/region that you selected in the Select your country/region list.
By purchasing a Microsoft E-Learning product, you gain access to the product for a certain period of time (typically one year). During this period, you can return to the e-learning resource as many times as you want and go through the e-learning resource at your own pace.
On the Learning Manager page, click View Cart to go to Shopping Cart.
The following information is displayed on the Shopping Cart page for all learning resources that you add to it:
- Items column: displays the names of the learning resources.
- Price column: displays the prices for the learning resources.
- Subtotal field: displays the sum of the prices for all learning resources that you add to Shopping Cart. The subtotal does not include sales tax.
- Remove button: you can click this button to delete a learning resource from Shopping Cart and recalculate the subtotal.
Note To view details about a learning resource, click the name of the learning resource in the
Items column.
How can I remove a learning resource from Shopping Cart?
To remove a learning resource from Shopping Cart, click the Remove button that is displayed next to the learning resource. The subtotal is recalculated each time that you remove a learning resource.
How can I view prices in my country/regions currency?
To view prices in the local currency of your country/region, select your country/region in the list that is at the top of the Shopping Cart page.
Important You must select the country/region that is listed in the billing address of the payment method that you will use to pay for your purchases.
How can I use my discount voucher?
Discount codes are periodically provided in promotions. This code entitles you to a discount on one or more e-learning products. If you have a discount code for Microsoft E-Learning products, type the discount code on the Shopping Cart page. Make sure that you type discount code exactly as it appears on the voucher. The discount must be aplicable for a learning resource that is added to your Shopping Cart page, and it must not have expired. You can use only one discount code for each transaction.
A discount code provides discount on a single e-learning product, and an access code unlocks access to one or more e-learning products. The two primary ways through which you can receive an access code are:
- Through a Microsoft Certified Partner for Learning Solutions who offers classroom training.
- Your volume licensing benefits administrator.
If you have an access code already, you can redeem it at the following URL:
http://www.microsoft.com/learning/access
Your address information is required to calculate your tax. Because the site prompts you for your address information only after you click the Checkout button, only a subtotal is displayed on the Shopping Cart page at this stage.
When you add learning resources to your Shopping Cart, you can also view the related learning resources on the Shopping Cart page. The list of related learning resources include resources that other customers purchased along with the resource that you have selected to purchase. Click the Add to Cart link that is next to the related learning resource to purchase it.
Your Shopping Cart expires after 30 days of inactivity. Shopping Cart is considered inactive when no learning resources are added, removed, or purchased from it. When a Shopping Cart expires, all added resources are removed from it.
What is the Safe Shopping Guarantee?
The Safe Shopping Guarantee is designed to secure the transactions that you make using your credit card for purchasing products and services online.
Microsoft secures all your online purchases through Secure Sockets Layer (SSL) protocol, which encrypts your information and confirms the identity of the Microsoft E-Learning server before allowing your Shopping Cart to be checked out. Upon receiving, the information is stored on a server that is not connected to the Internet and is maintained behind a firewall with state-of-the-art security.
For more information about how Microsoft maintains your privacy, refer to the Microsoft Privacy Policy. Use of the Microsoft E-Learning Web site is governed by its Terms of Use.
For guidance on how to purchase learning resources from Shopping Cart, see How to Buy Microsoft E-learning Products.
You can purchase e-learning courses only for yourself on this site. For information about buying in volume, please refer to Buying for your Organization.
Currently, we only sell to the consumers and end-customers on this Web site. If you are a business and wish to purchase e-learning or other learning resources for your employees, please refer to Buying for your Organization.
- How is free activation of learning resources helpful?
- What are the steps to activate and start free e-learning course in Learning Manager?
- How can I acquire multiple free e-learning courses?
Free activation of learning resources enables you to acquire and begin using free e-learning courses quickly without putting the free e-learning courses in Shopping Cart and going through the checkout processes which is typically required when you purchase a learning resource. All you need to do is sign in with your Windows Live ID, accept the license terms, and start the course.
To activate and start a free e-learning course in Learning Manager:
- Select the free e-learning course in Learning Catalog.
- Click Activate. You will be prompted to sign in with your Windows Live ID if you are not already signed in. If you are signed, the Microsoft End User License Agreement page is displayed.
- Click I Do Accept this Agreement to accept the license terms.
ImportantRead the license terms carefully before you click Next.
- Click Start Course on the Microsoft End User License Agreement page to start the course.
Note You can perform the same steps to activate and use a free e-learning course from the product details page on the http://www.microsoftelearning.com Web site.
To start a free e-learning course that you have already activated on theMy Learning Subscriptions page:
- Sign in with your Windows Live ID to view your My Learning Subscriptions page.
- Locate and click the course that you want to start. After you do this, the product detail page is displayed.
- On the Content tab, click Begin to start the course module.
You can acquire multiple free e-learning courses from Learning Catalog by clicking Activate and Return on theMicrosoft End User License Agreementpage.
Note You cannot acquire multiple courses from the details page on the http://www.microsoftelearning.com Web site.
How can I buy learning resources for my organization?
You can read about the options for purchasing learning resources for your organization by following the URL:
https://www.microsoftelearning.com/help/howtobuy.aspx
Buying for Yourself
- What are the steps to purchase items from Shopping Cart?
- Why do I need to accept the software license terms?
- How can I set up a billing account?
- How can I set up a payment method?
- What is the Safe Shopping Guarantee?
- What if the country/region that is displayed on the site does not match the country/region that is listed on my credit card address?
- When can I see how much tax I owe?
- Can I remove items before I pay for my transaction?
- Where do I receive the items that I purchase?
The purchase process is initiated in Shopping Cart when you click Checkout after you finalize the list of items that you want to purchase.
If you are not signed in with your Windows Live ID, you will be prompted to sign in. Sign in to continue, and then perform the following steps to purchase your items:
- On the Microsoft Software License Termspage, read the software license terms. If you agree to the license terms, click I accept these license terms, and then click Next.
Important Read the license terms carefully before you click Next.
- If required, you can use the Printer-Friendly Version link to print a copy of the license terms. After you complete the transaction, you can view the license terms from your Purchase History.
- On the Payment page, validate your billing account information, select a payment method, and then click Next.
- If you do not have a billing account yet, you can create one by typing your name and billing address on this page. In addition, you can set up a payment method for your billing account by clicking Add/Update.
- On the Review Your Order page, review details of your order, and then click Submit.
Note The total order amount includes sales tax, which is calculated based on your address. For all countries except the United States and Canada, tax is included in the price of the item.
- You can continue to add or remove items from your order by clicking Continue Shopping or Remove, respectively. The items that you remove are automatically removed from your Shopping Cart page. The tax and the total cost are recalculated each time that you add or remove an item from your order.
- On the Confirmation page, you can view your final order details. It is recommended that you print these order details for your records by clicking the Printer-Friendly Version link, which opens the confirmation page in a separate window.
Your transaction is now complete, and you will receive an order confirmation e-mail message within 48 hours of submitting your order. The items that you purchased are automatically added to My Learning, where you can access them instantly.
The license terms describe the terms of use of the learning resource that you purchase, including the duration for which they will be available to you and the general rights that you may exercise while you retain access to them.
To continue with the payment processing, it is important that you read the license terms carefully and then click I accept these license terms. The license terms do not apply until you complete your purchase transaction.
If you do not agree with the license terms, click Continue Shopping to return to Learning Catalog.
Microsoft requires a billing account to process your payment transactions. If you do not already have a billing account, you can create it as part of your purchase transaction by using the Payment page. You can also add a payment method to your billing account on the same page.
For guidance on purchasing items, see What are the steps to purchasing items from Shopping Cart?
Important You must ensure that the country/region that you select on the Payment page matches the country/region that you use for the address on your credit card. If they do not match, you will be redirected to Shopping Cart from where you will be required to restart the checkout process.
After accepting the license terms during your payment transaction, click Add/Update on the Payment page to add a payment method to your billing account. After you click this button, type your payment information and billing address, and then click Continue. The new payment method that you add will display in the Payment Method list on the Payment page.
The Safe Shopping Guarantee is designed to secure the transactions that you make using your credit card for purchasing products and services online.
Microsoft secures all your online purchases through Secure Sockets Layer (SSL) protocol, which encrypts your information and confirms the identity of the Microsoft E-Learning server before allowing your Shopping Cart to be checked out. Upon receiving, the information is stored on a server that is not connected to the Internet and is maintained behind a firewall with state-of-the-art security.
For more information about how Microsoft maintains your privacy, refer to the Microsoft Privacy Policy. Use of the Microsoft E-Learning Web site is governed by its Terms of Use.
For steps to purchasing learning resources from Shopping Cart, see How to Buy.
For your transactions to be processed, you must ensure that the country/region that is displayed on the site matches the country/region in the address on your credit card, that is, your billing address. If they do not match, your transaction will not be processed and you will have to return to Shopping Cart to change your country/region. From there, you are required to restart the checkout process.
After you set up a billing account, your tax is calculated and displayed on the Review Your Order page as part of your payment transaction. On this page, because you can still remove items or continue shopping, the tax is recalculated each time that you add or remove an item from the order.
Your transaction is considered complete only after you click Submit Payment on the Review Your Order page. You can, therefore, continue to add or remove items from your order until you click this button.
After you complete a transaction, the items that you purchased are automatically added to My Learning. You can access these items in My Learning by clicking the Return to My Learning button on the Confirmation page.
- What is Account History?
- How can I view my Account History page?
- Why can I not view all my transactions together?
- How can I get a refund on any of my purchases?
- Where can I view the refunds that are made to my account?
Purchase History maintains detailed information about all the transactions that you make in Learning Manager, including purchases and refunds.
To view your account history, click Account History on the Learning Manager page. If you are not signed in, you will be prompted to sign in with your Windows Live ID. You must sign in to continue to Purchase History.
The Account History page displays details of all your transactions in two groups on or before August 7, 2006 and after August 7, 2006.The following details are displayed for each transaction:
- Date: The day that the order was submitted.
- Billing Entity: The name of the Microsoft business unit that is responsible for billing the transaction.
- Reference Number: The reference number that is assigned to the order.
- Item: The names of the learning resources that are included in the transaction.
- Price: The price of the corresponding learning resource in the currency of your country/region.
- Subtotal: The sum of prices of all learning resources that are in the order.
- Tax: The tax that is aplied to the transaction.
- Total: The total value of the transaction.
- View License Agreement: The link to a printer-friendly version of the Microsoft Software License Terms that you accepted before you submitted the order.
- Paid By: The payment method that is used for the transaction.
To view transactions made on or before August 7, 2006, click On or Before August 7, 2006in the View Transactions Fromlist.
On August 7, 2006, Microsoft changed the system for storing customer transaction information. Because of this technical change, transactions that were made on or before August 7, 2006 cannot be displayed together with transactions that were made after August 7, 2006.
To get a refund for a purchase that you made on in Learning Manager, you need to contact MSN Global Customer Service. To find Microsoft contact information for your country/region, go to the Contact Us page. There is a toll-free number available for each country/region in which Microsoft sells its products direct to customers.
You can view refunds on the Account History page. They are displayed as transactions, and they are usually displayed within five business days of a refund occurring.